Frequently Asked Questions

Every purchase of a course is confirmed by an e-mail from us. Therefore it can only be an error, which can have various reasons.

Please check your spam folder first to see if the confirmation is there.

Please also check that the email address you used to set up your Meet Your Master account is the same. You can find this information in your profile under Settings/My data.

If the e-mail address was set up incorrectly, please contact support@meetyourmaster.de. We will correct the e-mail address immediately if you give us permission to do so. You can send this to us informally by e-mail.

You can find an overview of current and upcoming courses on the Website.

On our home page www.meetyourmaster.de/en you will find an overview under "Coming soon to Meet Your Master". To make sure you don't miss the start of new courses, sign up for our newsletter. That way, you will be the first to find out who is online now.

Each course is planned and prepared in close cooperation with the respective Master. In our video courses you will get very deep and personal insights into their life, their thinking and their experiences. You will experience this exclusive knowledge of our Masters in our cinema-quality courses, which you can view at any time via your Meet Your Master profile. Each course is also supplemented with an extensive Masterbook, available for download as a PDF.

The total length of the individual video courses varies between 2 and 9 hours. This is mainly because the content is so unique. You can find an overview of the chapters, content and length on the course pages.

There is generally no expiry date. You can view your purchased courses as often as you want, at any time. With the Masterpass on the other hand, you only have these advantages during the term/Membership of your Masterpass. This lasts for 12 months and is renewed automatically. However, you can cancel at any time, and still have access to all courses until the 12 months are up.

You can find an overview of the chapters, content, and length on each Master's course page.

No, we don't have homework in the traditional sense. You do not have to hand anything in. Instead, we recommend that you take a few weeks to process and reflect on the course and its content. To help you consolidate what you have learnt, we will provide you with a comprehensive Masterbook for each course. This is available as a PDF and contains the following:

Key points of the course

A summary of each chapter

Exercises and questions to help you reflect and think about what you have learned

Editorial additions to the content of the course

You can view your purchased courses 24/7 on your computer, laptop, tablet or smartphone. To do this, go to the Meet Your Master Website, log in with your credentials and start a course here. Please note that the courses are currently only available for streaming and require a stable internet connection.

Downloading the videos is not possible. However, you can view all the courses you have purchased in your Meet Your Master profile, at any time and as often as you'd like. The Masterbook is available for download as a PDF.

Our video courses are surprising gifts that inspire and motivate. They are particularly suitable as last-minute gifts because you can give them away immediately after purchase. Simply click on Gifts and choose the right gift for you. After you have completed the purchase, you can download a PDF with the corresponding voucher code, which you can either print out or email to the recipient.

Of course. You are welcome to book and/or give away several courses. In this case, we would recommend the Masterpass, which gives you access to all current and future courses for one year for a set price. You can also give this as a gift.

Unfortunately, this is not possible. You can find information on this in our terms and conditions (GTC) and the cancellation policy (Right of Withdrawal).

Meet Your Master is accessible from the desktop as well as on all mobile devices. You can view your booked courses on your mobile devices at any time through your Meet Your Master profile. This requires a stable internet connection.

In order to be able to view your purchased courses on www.meetyourmaster.de/en/, you need a stable internet connection with at least 5 Mbps.

Our Masterbook requires at least 25 MB of available disk space to download.

Our Website www.meetyourmaster.de/en can be used with all major browsers. However, we recommend that you keep your browser version up to date so that our courses can be played properly.

You can log into your profile at any time. To do this, use the "Sign Up" link found in the top right corner of the Website. Please follow the link and enter your login details or use your Apple, Facebook or Google account to log in.

To update your profile, please log in using the "Sign Up" link at the top right of the Website. Then go to the "Settings" section to edit your data.

If you have any questions about your data, please send us an email at support@meetyourmaster.de

If you have problems with payments, please contact us by email: support@meetyourmaster.de

We will contact you immediately. Please check whether the following points could be the reason for payment problems:

Is all the information entered up to date?

Are there any typos?

Have you already purchased the course?

We want you to be able to start viewing the course(es) immediately after purchase. If this does not work, there can be various reasons:

Please check your email inbox to see if you have received a purchase confirmation email. Please also check your spam mailbox.

If you did not receive a confirmation email, the purchase may not have been made and you will have to make it again.

In the case of a double booking, we will of course refund you the amount immediately. Please contact support@meetyourmaster.de

Did you log into your profile with the correct email address? A common mistake when logging in via Facebook is that a different email address is stored there. Therefore, please check whether you have entered the Meet Your Master data.

You are also welcome to contact us directly at support@meetyourmaster.de. We will get back to you as soon as possible so that you can start your knowledge journey as soon as possible.

The Meet Your Master Masterpass is a Membership for a minimum of 12 months. This includes access to all current and upcoming courses including all master books.

A monthly payment of €23.90 is due for this. Membership can be terminated after 12 months without giving reasons. Otherwise it is automatically extended by another month.

Another option is to buy the Masterpass on a yearly base for only 249 € which is equivalent to a monthly price of 20,75 €.

https://www.meetyourmaster.de/en/preise

The Meet Your Master Masterpass is a Membership for a minimum of 12 months. During this period you will have access to all current and upcoming courses including Masterbooks. With a Single Purchase, you only get access to the course in question. While the billing takes place monthly for the Masterpass, only a one-time payment is due when purchasing a single course. Additionally, Users have unlimited access to courses purchased individually, while Masterpass access to all content expires after Membership.

You can easily cancel the Masterpass at any time. Simply log in with your user data, go to your profile and then to "My Purchases". There you can see how long your Masterpass is still valid and you can also cancel it there. https://www.meetyourmaster.de/en/profil/subscription You still have full access to all courses until the end of your term. After that, you will no longer be able to access the videos and masterbooks. For courses that you have purchased individually, access will of course remain after cancellation.